Release Notes: May 1

Loyalty

Create Bankable Points Programs from Scratch

You can now use the Rewards Hub to create new core programs using Bankable Points as the primary currency. This update allows you to define all program essentials, such as earning rules, redemption options, and member eligibility requirements directly within the hub when starting a program from the ground up.

Updated Banding Account Filters

You can now select new account filter options, Explicit Band and Relative Band, under the “Insights” grouping. Existing filters built with the old bands are still viewable, but the legacy filter options are hidden from selection when editing or creating new filters. The naming of these legacy filter options has also been updated to Explicit Data Insights Band Legacy and Relative Data Insights Band Legacy.

Transactional Point Expiration and Removal Emails for Guests

Expiration Warning and Points Removed emails can now be classified as Transactional and sent to all guests, including those who have opted out of marketing communications. You automatically receive these notifications when your points are at risk of expiring or have been removed due to inactivity, in accordance with Canadian provincial legal requirements for notice regardless of opt-in status.

Square Franchisee Suite Support

The Square integration now supports the Square Franchisee Suite for implementing Paytronix Loyalty and Gift. You can access organization-level authentication and configure integrations at the franchisee suite level, enabling connected experiences across multiple franchise sub-accounts.

Gift

Square Gift Error Handling

You now receive clearer error messages from the Square Gift Integration when transactions do not align with the expected specification. Error responses have been updated to follow documented standards, making it easier to identify and understand issues when they occur.

Messaging

Push Notification Campaign Batching Fixed for Google

Google push notification campaigns now use batch sending when all recipients receive the same message. Previously, a comparison issue caused messages to be sent individually, leading to significant delivery delays during large campaigns. With this fix, campaigns are processed in batches, preventing a single merchant's high-volume campaign from delaying notifications for others.

Loyalty

Resolved Duplicate Error When Creating Promotions in Wallet Manager

Creating a new promotion in Wallet Manager no longer displays the erroneous message “member reward pxrule not found”. Promotions can be built without showing this error, ensuring a clearer experience for users managing promotions in production.

Gift

Gift Card Transaction Handling with Toast POS

When you apply a gift card to a check in Toast POS, the system now ensures that the gift card transaction is immediately and correctly reflected in both the POS and Paytronix systems, preventing scenarios where a check closes with an apparently accepted gift card and subsequently reopens without the payment. Checks will not close if the gift card redemption does not fully process, and failed redemptions will display an error in real time rather than after the guest has departed.

Improved Keyboard Accessibility for eGift Site Dropdowns

Keyboard navigation of dropdown menus on the eGift site now supports both Enter and Space keys for making selections. When you select a dropdown option, screen readers will provide immediate feedback confirming your choice. Additional accessible instructions have been added to guide visually impaired users on how to operate the dropdown controls using a keyboard.

Mobile

Reduced App Runtime (NextGen App)

The NextGen app now launches and respond faster on iPhone and Android devices due to runtime optimizations. These changes lower app startup times and improve in-app performance, providing a smoother user experience during navigation and interaction. 

Updated eGift Image Handling (NextGen App)

eGift card images now display with proper aspect ratios and consistent sizing throughout the purchase flow. The design you select remains visible when entering eGift details and on the review order screen, ensuring your chosen design carries through the entire process.

OXB Catering Button Fixes (NextGen App)

Catering buttons in the OXB app now correctly distinguish between standard and catering orders. Tapping the Catering button passes catering_only=true in the URL, ensuring the appropriate ordering flow is used, while Order Now continues to use standard ordering flow. 

ASAP Lead Time Limit Enforcement in Native OO Flow (NextGen App)

ASAP order submissions in the Native Online Ordering (OO) flow now respect the "ASAP Lead Time Limit" setting for each category, including extended lead time categories. When an order's quoted lead time exceeds the configured limit, you must schedule the order for the next available time slot instead of placing it as ASAP. This ensures that all quoted lead times align with the store's hours and configured thresholds. 

Error Message for Re-ordering from Deleted Locations

If you attempt to re-order an item from a restaurant location that no longer exists, the app now displays an error message: “Restaurant is not accepting orders.” You can dismiss this message by tapping the OK button.