Release Date: November 2021

Release Notes: October 4 - November 1, 2021

Release highlights in this article

New Features

Handoff orders can now be associated with a third-party marketplace based on the payment passed at either the POSitouch point of sale or the Toast point of sale.

New functionality indicates which fields on the Order & Delivery general settings pages are synced from Toast and thus not configurable in Paytronix.

You can now create 50% off coupons in Order & Delivery.



After purchasing Postmates, Uber deprecated the Postmates API for marketplace orders that flow through Handoff. All order traffic for Postmates now flows through the Uber connection. To account for this, Postmates has been removed from the Handoff setting and added to the Uber configuration section.

The sales tax calculation has been modified for orders that contain a taxed service fee. It previously was rounded for the service fee, apart from the rest of the order. In some scenarios, this would create a penny difference from the POS’s tax calculation. To be more in line with other POS systems, taxes are now calculated at the item level and rounded only after they’ve been totaled.

The markup option for prices in Handoff was previously limited to the main menu item, but you can now create a separate price for options or modifiers.

With each Order & Delivery transaction, a guest’s IP address from the authorization is saved to be used for the capture portion as well. This enables velocity filters for fraud to function properly.

More settings in Order & Delivery are now self-service. If you navigate to a store and choose “Settings,” you’ll see two new options at the bottom. The first is “Text,” which applies to what’s configurable in emails or on the menu. The second is “Advanced,” which allows access to higher-level functionality for a smaller subset of users.

The on/off toggle has been removed from the dashboard page in Order & Delivery, but there’s still an indication of whether a store’s online ordering is on or off. With the act of disabling a store now more intentional, it’s far less likely to be done accidentally.

Orders passed to NCR Radiant now have better validation to eliminate instances of orders failing upon final submission.

Increased monitoring and queue management enable faster processing of POS menu-syncing operations.

Additional reporting involving edge cases allows for more accurate reporting on payouts within the Paytronix platform. The payout schedule will be faster once it’s automated.



Guests of merchants integrated with Olo will no longer experience a blank screen on the app at reward redemption or checkout.

An issue causing Olo orders to be duplicated in the app has been resolved.

Items were not being designated as Grubhub when markup was set on the Handoff settings page. Now, markup entered there will flow properly to Grubhub.

Certain menu structures were resulting in duplicate item IDs being passed to DoorDash, preventing publishing of the menu through Handoff. The ID generation has now been changed to ensure that unique menu items are associated with option IDs when passed to DoorDash.

Text notifications were not being received on some orders because the numbers used for sending the messages didn’t follow the correct protocol. These numbers have now been properly mapped.

Estimates generated for ordering through Google were including both zone-specific and default delivery fees. With the zone-specific fees overwriting the default ones, guests were seeing estimates that were significantly higher than what the delivery fee would be at checkout. The values synced to Google have been changed so that the estimate provided at the beginning of the order matches the actual fee.

An adjustment ensures that Handoff orders work properly with the enterprise menu-management tool.

For liability reasons, DoorDash doesn’t accept delivery orders valued at over $3,000. That functionality has likewise been added on our end, as orders that would be delivered through DoorDash can’t exceed that total.

Guests who discount an entire check in Order & Delivery (through rewards or coupons) now must provide additional payment information before they can apply a tip.

The Order & Delivery tablet no longer displays “Done” after an order has been refunded. 

Localized changes to Order & Delivery menus, such as items being hidden from them, will no longer be overwritten by publishing an enterprise menu. They can only be modified by updating the local menu directly.